Reference

What this legal page covers

Clear legal terms, data handling, and access rules sit in one place here.

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CONTACT PATHS

How to contact us about policy

If you need help with this policy, we route the request through the same account path you use for access checks and record changes. Our team answers from 09:00-23:00 WIB through live chat, email, and the account form, and we keep the thread linked to your case so you do not repeat the same details. If you are in Surabaya or anywhere else in Indonesia, send the message from the email on file before you ask for a legal change.

Team online

Live Chat

Use the lobby chat when you need a quick check on access, cookie settings, or how a payment record is stored. We answer 09:00-23:00 WIB and link the reply to your account case.

Email

Send a direct email when you want a written trail for data correction, retention questions, or jurisdiction concerns. We match the message with the email on file before we share account details.

Account Form

The account form works well when you need to request a change and attach a screenshot or receipt. We verify the request, then respond through the same contact path.

RECORD CARE

How we protect legal records

We keep the legal side narrow and practical. The records we hold are the ones needed for access checks, payment reconciliation, dispute handling, and account security, not extra detail that has no…

Data Scope

We store only what the account and legal process need: contact details, login history, payment references, and support threads. If a record is not needed for the account, we do not keep it longer than necessary.

Cookie State

Cookies help us remember your session, language choice, and basic security checks. If you clear them, the page may ask you to sign in again and repeat a verification step.

Login Checks

Account security depends on a strong password, a current email on file, and careful use of shared devices. Sign out on public phones and avoid sending codes through chat.

Activity Records

We keep access logs tied to account activity, including live tables or slots sessions when they touch a legal request. That lets us confirm times, device changes, and payment references.

Record Retention

We keep records only for the period needed for access control, dispute handling, and any local duty that applies. After that, the record is restricted or removed where allowed.

Change Requests

Send change requests from the email on file and say exactly what should change. If the request needs proof, we may ask for a screenshot, receipt, or another account detail.

Common legal account questions

These are the questions people ask when they want to know what we store, how access works, and how to request a change. We keep the answers tied to account data, cookie use, and jurisdiction rules so you know what happens before you send a message. Every answer applies only where local law permits.

Access depends on local law. If your location allows it, you can use the account on phone or desktop; if it does not, we keep the service closed in that location.

We keep the account details you gave us, session logs, payment references from DANA, OVO, GoPay, and QRIS, and support threads that help us verify changes or settle a dispute.

Yes. Send the request from the email on file, tell us what needs changing, and include a screenshot or reference if it helps. We verify the request before we update the record.

Cookies help us remember your session, language choice, and security state. If you clear them, you may need to sign in again and repeat a verification step.

We keep records only as long as they are needed for access checks, dispute handling, security, and any legal duty that applies. After that, the record is restricted or removed where allowed.

Use live chat, email, or the account form. Include your account email, the date and time, and any payment reference so we can route it to the right case.

The policy does not change by device, but the steps may look different on Android, iPhone, or desktop browsers. If something looks wrong, send it from the account contact path for verification.

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